Refund Policy

Last Updated: March 15, 2024

1. Service Refunds

We offer refunds under the following circumstances:

• Project cancellation before work begins
• Failure to deliver agreed services
• Significant deviation from project requirements
• Technical issues preventing service delivery

2. Project Deposits

Our deposit policy includes:

• 50% deposit required to start work
• Deposit refundable if project cancelled before work begins
• Non-refundable after work has commenced
• Deposit applied to final project cost

3. Revision Policy

Our revision policy includes:

• Two rounds of revisions included in standard packages
• Additional revisions available at extra cost
• No refunds for unused revision rounds
• Revision requests must be specific and clear

4. Project Cancellation

Cancellation terms include:

• Full refund if cancelled before work begins
• Partial refund based on work completed
• No refund after final delivery
• Cancellation fees may apply

5. Refund Process

To request a refund:

• Submit request in writing
• Include project details and reason
• Allow 5-7 business days for review
• Refunds processed within 14 days

6. Exceptions

Refunds will not be provided for:

• Completed work meeting requirements
• Client's change of mind after delivery
• Unused revision rounds
• Additional services requested

7. Payment Methods

Refunds will be issued through:

• Original payment method
• Bank transfer for large amounts
• Processing fees may apply
• Currency conversion at current rates

8. Contact Information

For refund-related questions, please contact us at:

• Email: refunds@remilo.com
• Phone: (555) 123-4567
• Address: 123 Creative Lane, Media City, MC 12345